Refund Policy

We want you to feel confident booking an event on SHEREHE. This policy explains when refunds are available.

1. 7-day satisfaction window

You can request a full refund within 7 days of purchase, as long as your event has not yet started and fewer than 10 guests have RSVP'd.

2. Event not yet started

If your event date is more than 48 hours away, you may request a refund or credit. Cancellations made within 48 hours of the event start time are non-refundable because invitations, RSVPs and storage have already been provisioned.

3. After the event

Plans are non-refundable once the event has started or the gallery has been revealed.

4. Free plan

The Starter plan is free and therefore not eligible for refunds.

5. Service issues

If SHEREHE fails to deliver core functionality for your event (e.g. the gallery does not reveal, invitations do not send), contact us within 14 days and we will issue a full refund or credit, at your choice.

6. How to request a refund

Send a refund request through our contact page with your order email and event name. Approved refunds are returned to the original payment method within 5–10 business days.

7. Chargebacks

Please reach out to us before initiating a chargeback. We resolve almost every issue directly and much faster than your bank can.